Shelter Coordinator Job Description

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Community Shelter of Union County

Job Title:                                 Shelter Coordinator

Department:                           Operations

Shifts:                                       1st (8am-4pm), 2nd (4pm-midnight), 3rd (midnight-8am)

However, must be flexible at times to work nontraditional hours as job requirements dictate to facilitate volunteer and special event activities and building shut down.

Monthly All Staff Meeting – 3rd Wednesday of the month, 9:15-11:30am-required for all full-time staff

Monthly Shelter Coordinators Meeting – Last Saturday of the month January-October, 3-4pm-required for all Shelter Coordinators

Immediate Supervisor – Onsite Operations Director


The Community Shelter of Union County participates in a Housing First philosophy. Housing First is a homeless assistance approach that prioritizes providing permanent housing to people experiencing homelessness, thus ending their homelessness, and serving as a platform from which they can pursue personal goals and improve their quality of life. This approach is guided by the belief that people need necessities like food and a place to live before attending to anything less, such as getting a job, budgeting properly, or attending to substance use issues. Additionally, Housing First is based on the theory that client choice is valuable in housing selection and supportive service participation, and that exercising that choice is likely to make a client more successful in remaining housed and improving their life.


General Job Description:

Responsible for shelter services to include the safety and supervision of shelter participants, shelter property, meals served during your shift, and assigned volunteers. Must handle requests for participant services by appropriately processing paperwork for potential participants (pre-screen forms) and emergency shelter overnight participants.


  1. Trustworthy, honest, and team player.
  2. Ability to supervise shelter participants with dignity and respect at all times. Must engage participants in positive interactions and troubleshoot problems as they surface.
  3. Ability to handle communications with public, donors and volunteers via phone or in person.
  4. Literate with the ability to operate basic computer functions.
  5. Able to maintain confidentiality.
  6. Able to supervise sanitary conditions at all times in both dormitory areas, general areas, and food service areas.
  7. Willingness to work flexible hours as needed, and handle emergencies which may occur daily, nightly, or overnight.
  8. High School diploma or GED or commitment to obtaining GED while employed.

Essential Job Functions:

Function 1. Supervise shelter participants and shelter property during your shift.

Function 2. Oversee dining room during assigned times on your shift.

All employees are expected to maintain a high level of professionalism in performing assigned duties and responsibilities.

© 2022 Union County Community Shelter | 160 Meadow Street, Monroe, NC 28110 | (704) 289-5300